Hello Dear Blog Friends,
Through this post, I would like to share the most interesting and useful discussions that my help in a big way to all those budding new centers to learn a few basic things about this sector by following them carefully...
Hope you were all make good use out of this initiative.
Follow.....Learn....Implement....Get succeeded..!
LINK:1
BPO CENTERS - What to do, What not to do and How to do?
The following very very useful Comments were made by an industry expert having several years of successful record in mould-ing new centers, Sri Raj Sukheja of Anthem Consulting Pvt. Ltd., Hyderabad.
Actual Comment:
The simplest fact is that no one wants to keep their word in this industry. I have only met with a few people in all my years who mean what they say and say what they mean...the rest only speak - noise. Noise is meaningless. This applies both to centers and consultants. Don't Commit what you cannot fulfill. Know what you are getting into - understand it fully well. Comprehend if you have the ability, skill-set, resources to pull off what you got yourself into.... Be transparent, ask for help if it is required. Do not make assumptions. Do not cut corners. Quality is important. Delivery is important. None of the above can be sacrificed - this business is a tough business and requires all the ability from an entrepreneur.
@ Jesse Lacamba....your perspective speaks from a center point but does not address the Outsourcer angle - trust me when I tell you this. Centers walk into foolish traps laid by unscrupulous consultants because of their greed knowing fully well that they cannot match the SLA's - most do not even try to understand the SLA's or agreements they sign.
The solution here is that if both the consultants and centers along with the outsourcing companies came to a clean arrangement irrelevant of the commercial terms and lived upto the letter of the contract responsibly - there would be no problem at all and each could help in making the deal work.
LINK:2
How to become a successful entrepreneur in this BPO Sector?
The following very very useful Comments were made by Sri Sumith Nath, Director, Australian Global Phonelinks Pty. Ltd., Kolkata
Actual Comment:
Frauds are in every shade possible starting from white, brown, pale, yellow anything. It’s not only India but criminal minds are basically available all across the globe. The reason India is at the center because it is the biggest market for outsourcing. We don’t need people vouching how good or bad are we, it’s the amount of business and investments we have from companies like BoA, Ocwen financial , HSBC and god knows who else.
People are robbed either because they don’t have the minimum business acumen, or they see the next Bill Gates in the mirror. It’s the hard work gentlemen. A business needs a vision, not to be copied and pasted from somewhere and put it on your website, but a real concept that is either going to make you Rich and famous or just rich! Let’s face it, you are in the business because YOU want to make money, so stop expecting angels, who would finally show up at your front office with some big deal! They don’t exist. You have to make every penny, for yourself and all the people you have cordially invited to be a part of your business. Your mistakes can not be somebody else’s suffering. Just the conceptualization of an “infotech” is not the best way of considering being a business man. You have been to school, and colleges and had nutritional food all your life. One fine morning somebody shows up and you “believe” him and pay upfront fees, expecting him to wonders, that you couldn't do yourself? Is that the best you can do?? And then come on an open platform, with your sob stories expecting what? Sympathy??
For a successful business, fame or just the beautiful money, you need a team. Invest in a team. Hire professionals; get people who deliver on behalf of your company. Invest in ideas and make partners. Build relationships on status quo.
I find it extremely disturbing, to see the posts on “how I have been cheated” especially by my own fellow Indians. It is important that we understand the depth of the dependency that we all have in the ITES industry in India. It is us who are encouraging these frauds to happen, not once but time and again. Each post made in these columns are going to be here, and educate people how irresponsible have we all been and in the process may have jeopardized someone else’s hard work.
My intent is not to hurt anyone, it’s just that I never found a portal that talks about scams in agriculture, or bakery or travel n tourism.
Checklists A Centre Must Have Before They Enter The BPO Business, Else Be Ready To Get Cheated
Through this post, I would like to share the most interesting and useful discussions that my help in a big way to all those budding new centers to learn a few basic things about this sector by following them carefully...
Hope you were all make good use out of this initiative.
Follow.....Learn....Implement....Get succeeded..!
LINK:1
BPO CENTERS - What to do, What not to do and How to do?
The following very very useful Comments were made by an industry expert having several years of successful record in mould-ing new centers, Sri Raj Sukheja of Anthem Consulting Pvt. Ltd., Hyderabad.
Actual Comment:
The simplest fact is that no one wants to keep their word in this industry. I have only met with a few people in all my years who mean what they say and say what they mean...the rest only speak - noise. Noise is meaningless. This applies both to centers and consultants. Don't Commit what you cannot fulfill. Know what you are getting into - understand it fully well. Comprehend if you have the ability, skill-set, resources to pull off what you got yourself into.... Be transparent, ask for help if it is required. Do not make assumptions. Do not cut corners. Quality is important. Delivery is important. None of the above can be sacrificed - this business is a tough business and requires all the ability from an entrepreneur.
@ Jesse Lacamba....your perspective speaks from a center point but does not address the Outsourcer angle - trust me when I tell you this. Centers walk into foolish traps laid by unscrupulous consultants because of their greed knowing fully well that they cannot match the SLA's - most do not even try to understand the SLA's or agreements they sign.
The solution here is that if both the consultants and centers along with the outsourcing companies came to a clean arrangement irrelevant of the commercial terms and lived upto the letter of the contract responsibly - there would be no problem at all and each could help in making the deal work.
LINK:2
How to become a successful entrepreneur in this BPO Sector?
The following very very useful Comments were made by Sri Sumith Nath, Director, Australian Global Phonelinks Pty. Ltd., Kolkata
Actual Comment:
Frauds are in every shade possible starting from white, brown, pale, yellow anything. It’s not only India but criminal minds are basically available all across the globe. The reason India is at the center because it is the biggest market for outsourcing. We don’t need people vouching how good or bad are we, it’s the amount of business and investments we have from companies like BoA, Ocwen financial , HSBC and god knows who else.
People are robbed either because they don’t have the minimum business acumen, or they see the next Bill Gates in the mirror. It’s the hard work gentlemen. A business needs a vision, not to be copied and pasted from somewhere and put it on your website, but a real concept that is either going to make you Rich and famous or just rich! Let’s face it, you are in the business because YOU want to make money, so stop expecting angels, who would finally show up at your front office with some big deal! They don’t exist. You have to make every penny, for yourself and all the people you have cordially invited to be a part of your business. Your mistakes can not be somebody else’s suffering. Just the conceptualization of an “infotech” is not the best way of considering being a business man. You have been to school, and colleges and had nutritional food all your life. One fine morning somebody shows up and you “believe” him and pay upfront fees, expecting him to wonders, that you couldn't do yourself? Is that the best you can do?? And then come on an open platform, with your sob stories expecting what? Sympathy??
For a successful business, fame or just the beautiful money, you need a team. Invest in a team. Hire professionals; get people who deliver on behalf of your company. Invest in ideas and make partners. Build relationships on status quo.
I find it extremely disturbing, to see the posts on “how I have been cheated” especially by my own fellow Indians. It is important that we understand the depth of the dependency that we all have in the ITES industry in India. It is us who are encouraging these frauds to happen, not once but time and again. Each post made in these columns are going to be here, and educate people how irresponsible have we all been and in the process may have jeopardized someone else’s hard work.
My intent is not to hurt anyone, it’s just that I never found a portal that talks about scams in agriculture, or bakery or travel n tourism.
LINK:3
Checklists A Centre Must Have Before They Enter The BPO Business, Else Be Ready To Get Cheated
The following comments were made by Priyashmitha, Moderator of Bpo - No Upfronts group.
Actual Comment:
I often come across postings here (there is one doing the rounds now),
where centers cry foul cause someone cheated them. More often that not,
when I delve into the matter, it looks like the centre was clueless
about the industry, and obviously was just wanting to make a quick buck.
Sadly the agent was smarter in making a quick buck, and hence the center cried foul.
So here are a few checklists, which every center should keep in mind before they enter the industry. If the answer to any of the points, mentioned below is NO, then do something else.
Checklists
---------------
1. Do you have relevant experience in the BPO industry? Or do you have an operational team, which does?
2. Do you have a proper business plan in place?
3. Do you have a proper financial plan in place? A plan with cash flow, EBITDA, P&L and all worked out?
4. Do you have funds to sustain at least for 6 months with zero income?
5. Do you know direct clients who can give you business? Or have a good sales team in place who can get you such businesses?
6. Do you know what kind of processes you can run and the infrastructure needed to run each type of process? Do you have it in place?
7. Do you have your USPs and proposals worked out, as to why a client should do business with you?
If the answer to any of the above is a no, do not get into the business. Do not expect charity and people to help you, causes businesses do not run on charity. If you have excess money, and want to make some quick money, go play Poker (of course even that you need to know how to play). And if you have real excess money, and not sure what to do, donate it to me. I will bless you for the rest of your life.
And do anything, but do not come to this forum crying foul when things go wrong, cause more often than not, what you doing is, telling us, what a big dimwit you are. Now trust me, no one wants to work with dimwits, and the little chance you have of getting business, will be gone.
So here are a few checklists, which every center should keep in mind before they enter the industry. If the answer to any of the points, mentioned below is NO, then do something else.
Checklists
---------------
1. Do you have relevant experience in the BPO industry? Or do you have an operational team, which does?
2. Do you have a proper business plan in place?
3. Do you have a proper financial plan in place? A plan with cash flow, EBITDA, P&L and all worked out?
4. Do you have funds to sustain at least for 6 months with zero income?
5. Do you know direct clients who can give you business? Or have a good sales team in place who can get you such businesses?
6. Do you know what kind of processes you can run and the infrastructure needed to run each type of process? Do you have it in place?
7. Do you have your USPs and proposals worked out, as to why a client should do business with you?
If the answer to any of the above is a no, do not get into the business. Do not expect charity and people to help you, causes businesses do not run on charity. If you have excess money, and want to make some quick money, go play Poker (of course even that you need to know how to play). And if you have real excess money, and not sure what to do, donate it to me. I will bless you for the rest of your life.
And do anything, but do not come to this forum crying foul when things go wrong, cause more often than not, what you doing is, telling us, what a big dimwit you are. Now trust me, no one wants to work with dimwits, and the little chance you have of getting business, will be gone.
